{"id":91,"date":"2025-09-02T16:09:55","date_gmt":"2025-09-02T16:09:55","guid":{"rendered":"http:\/\/pq.ballontop.com\/?page_id=91"},"modified":"2026-04-11T15:29:04","modified_gmt":"2026-04-11T15:29:04","slug":"perguntas-frequentes","status":"publish","type":"page","link":"https:\/\/ballontop.com\/pt-pt\/perguntas-frequentes\/","title":{"rendered":"Perguntas frequentes"},"content":{"rendered":"<h1>Frequently asked questions<\/h1>\n<hr>\n<h2>Everything you need to know about Ball On Top is right here.<\/h2>\n<div>This section covers the essentials before you light up matchday, from what\u2019s inside the pack to how it ships and how to use it. You\u2019ll find clear answers about sizing, delivery, official licensing, and where Ball On Top fits into your matchday rituals.<\/div>\n<h2>About the Product<\/h2>\n<hr>\n<ul>\n<li>\n<h3>What\u2019s included in the Ball On Top full set pack?<\/h3>\n<div>\n<p>Each pack includes an <strong>official licensed cap<\/strong>, one rechargeable <strong>LED Ball<\/strong>, and one <strong>handle<\/strong> to hold or display your LED Ball.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Is Ball On Top official merchandise?<\/h3>\n<div>\n<p>Yes \u2014 all Ball On Top products are <strong>officially licensed merchandise<\/strong>, made in partnership with the clubs.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Why is Ball On Top different from other fan merchandise?<\/h3>\n<div>\n<p>Ball On Top combines an official cap with our signature rechargeable LED Ball \u2014 creating next-generation fan gear designed for match day, display, and gifting.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Is the LED Ball safe?<\/h3>\n<div>\n<p>Yes \u2014 it uses certified low-heat LED technology and is safe for regular use.<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<h2>Use &#038; Care<\/h2>\n<hr>\n<ul>\n<li>\n<h3>How do I charge the LED Ball?<\/h3>\n<div>\n<p>Charge it via USB-C using any standard Type-C cable (not included).\u00a0<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How long does the battery last?<\/h3>\n<div>\n<p>Battery life varies depending on usage and lighting mode, but each full charge is designed for extended match-day use.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How do I clean the cap?<\/h3>\n<div>\n<p data-start=\"1307\" data-end=\"1391\">Remove the LED Ball first. Hand wash only and air dry.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What if the LED Ball stops working?<\/h3>\n<div>\n<p data-start=\"1393\" data-end=\"1515\">First fully recharge it. If the issue continues, contact support and we\u2019ll help.<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<h2>Shipping &amp; Orders<\/h2>\n<hr>\n<ul>\n<li>\n<h3>Where can I buy Ball On Top?<\/h3>\n<div>\n<p>Only through our official store or authorized partners to guarantee authentic licensed merchandise and warranty coverage.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How long does shipping take?<\/h3>\n<div>\n<p data-start=\"358\" data-end=\"538\">Shipping times vary by destination, but most orders arrive within <strong data-start=\"515\" data-end=\"537\">5\u201310 business days<\/strong>.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Do you ship internationally?<\/h3>\n<div>\n<p>Yes \u2014 we ship worldwide.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How can I track my order?<\/h3>\n<div>\n<p>Once shipped, you\u2019ll receive a tracking email.<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<h2>Returns &amp; Warranty<\/h2>\n<hr>\n<ul>\n<li>\n<h3>Can I return my order?<\/h3>\n<div>\n<p data-start=\"1982\" data-end=\"2093\">Yes \u2014 unopened and unused products can be returned within <strong data-start=\"2069\" data-end=\"2092\">14 days of delivery<\/strong>.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How do refunds work?<\/h3>\n<div>\n<p data-start=\"2095\" data-end=\"2216\">Once your return is received and approved, refunds are issued to your original payment method.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Who pays for return shipping?<\/h3>\n<div>\n<p data-start=\"2218\" data-end=\"2355\">Return shipping costs are the customer\u2019s responsibility unless the item arrives damaged or defective.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What if my product arrives damaged or faulty?<\/h3>\n<div>\n<p data-start=\"2357\" data-end=\"2494\">Contact us within <strong data-start=\"2427\" data-end=\"2450\">30 days of delivery<\/strong> and we\u2019ll assist under our warranty policy.<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<h2>Support<\/h2>\n<hr>\n<div>\n<h3>How can I contact support?<\/h3>\n<div>\n<p>Email us anytime at <strong data-start=\"2566\" data-end=\"2591\"><a data-start=\"2568\" data-end=\"2589\" class=\"decorated-link cursor-pointer\" rel=\"noopener\">support@ballontop.com<span aria-hidden=\"true\" class=\"ms-0.5 inline-block align-middle leading-none\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" aria-hidden=\"true\" data-rtl-flip=\"\" class=\"block h-[0.75em] w-[0.75em] stroke-current stroke-[0.75]\"><use href=\"\/cdn\/assets\/sprites-core-ftjksuqy.svg#304883\" fill=\"currentColor\"><\/use><\/svg><\/span><\/a><\/strong>.<\/p>\n<\/div>\n<\/div>\n<h2>Still have questions?<\/h2>\n<hr>\n<div>\n<p>We are here for you. Send us an email, and we will get back to you as soon as we can: <a href=\"mailto:support@ballontop.com\">support@ballontop.com<\/a><\/p>\n<\/div>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Frequently asked questions\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"title_element\":\"h1\"}},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\",\"divider_style\":\"small\"}},{\"type\":\"headline\",\"props\":{\"content\":\"Everything you need to know about Ball On Top is right here.\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"margin_top\":\"xsmall\",\"title_element\":\"h2\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"This section covers the essentials before you light up matchday, from what\u2019s inside the pack to how it ships and how to use it. You\u2019ll find clear answers about sizing, delivery, official licensing, and where Ball On Top fits into your matchday rituals.\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"}}]}]}],\"name\":\"Intro\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"muted\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"About the Product\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"margin_top\":\"xsmall\",\"title_element\":\"h2\"}},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\",\"divider_style\":\"small\"}},{\"type\":\"accordion\",\"props\":{\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Each pack includes an <strong>official licensed cap<\/strong>, one rechargeable <strong>LED Ball<\/strong>, and one <strong>handle<\/strong> to hold or display your LED Ball.<\/p>\n\n\",\"title\":\"What\u2019s included in the Ball On Top full set pack?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Yes \u2014 all Ball On Top products are <strong>officially licensed merchandise<\/strong>, made in partnership with the clubs.<\/p>\n\n\",\"title\":\"Is Ball On Top official merchandise?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Ball On Top combines an official cap with our signature rechargeable LED Ball \u2014 creating next-generation fan gear designed for match day, display, and gifting.<\/p>\n\n\",\"title\":\"Why is Ball On Top different from other fan merchandise?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Yes \u2014 it uses certified low-heat LED technology and is safe for regular use.<\/p>\n\n\",\"title\":\"Is the LED Ball safe?\"}}]}]}]}],\"name\":\"About the product\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Use & Care\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"margin_top\":\"xsmall\",\"title_element\":\"h2\"}},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\",\"divider_style\":\"small\"}},{\"type\":\"accordion\",\"props\":{\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Charge it via USB-C using any standard Type-C cable (not included).\u00a0<\/p>\n\n\",\"title\":\"How do I charge the LED Ball?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Battery life varies depending on usage and lighting mode, but each full charge is designed for extended match-day use.<\/p>\n\n\",\"title\":\"How long does the battery last?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p data-start=\\\"1307\\\" data-end=\\\"1391\\\">Remove the LED Ball first. Hand wash only and air dry.<\/p>\n\n\",\"title\":\"How do I clean the cap?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p data-start=\\\"1393\\\" data-end=\\\"1515\\\">First fully recharge it. If the issue continues, contact support and we\u2019ll help.<\/p>\n\n\",\"title\":\"What if the LED Ball stops working?\"}}]}]}]}],\"name\":\"Use & Care\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"muted\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Shipping &amp; Orders\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"margin_top\":\"xsmall\",\"title_element\":\"h2\"}},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\",\"divider_style\":\"small\"}},{\"type\":\"accordion\",\"props\":{\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Only through our official store or authorized partners to guarantee authentic licensed merchandise and warranty coverage.<\/p>\n\n\",\"title\":\"Where can I buy Ball On Top?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p data-start=\\\"358\\\" data-end=\\\"538\\\">Shipping times vary by destination, but most orders arrive within <strong data-start=\\\"515\\\" data-end=\\\"537\\\">5\u201310 business days<\/strong>.<\/p>\n\n\",\"title\":\"How long does shipping take?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Yes \u2014 we ship worldwide.<\/p>\n\n\",\"title\":\"Do you ship internationally?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Once shipped, you\u2019ll receive a tracking email.<\/p>\n\n\",\"title\":\"How can I track my order?\"}}]}]}]}],\"name\":\"Purchase & Shipping\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Returns &amp; Warranty\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"margin_top\":\"xsmall\",\"title_element\":\"h2\"}},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\",\"divider_style\":\"small\"}},{\"type\":\"accordion\",\"props\":{\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p data-start=\\\"1982\\\" data-end=\\\"2093\\\">Yes \u2014 unopened and unused products can be returned within <strong data-start=\\\"2069\\\" data-end=\\\"2092\\\">14 days of delivery<\/strong>.<\/p>\n\n\",\"title\":\"Can I return my order?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p data-start=\\\"2095\\\" data-end=\\\"2216\\\">Once your return is received and approved, refunds are issued to your original payment method.<\/p>\n\n\",\"title\":\"How do refunds work?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p data-start=\\\"2218\\\" data-end=\\\"2355\\\">Return shipping costs are the customer\u2019s responsibility unless the item arrives damaged or defective.<\/p>\n\n\",\"title\":\"Who pays for return shipping?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p data-start=\\\"2357\\\" data-end=\\\"2494\\\">Contact us within <strong data-start=\\\"2427\\\" data-end=\\\"2450\\\">30 days of delivery<\/strong> and we\u2019ll assist under our warranty policy.<\/p>\n\n\",\"title\":\"What if my product arrives damaged or faulty?\"}}]}]}]}],\"name\":\"Warranty, Returns & Support\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"muted\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Support\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"margin_top\":\"xsmall\",\"title_element\":\"h2\"}},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\",\"divider_style\":\"small\"}},{\"type\":\"accordion\",\"props\":{\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Email us anytime at <strong data-start=\\\"2566\\\" data-end=\\\"2591\\\"><a data-start=\\\"2568\\\" data-end=\\\"2589\\\" class=\\\"decorated-link cursor-pointer\\\" rel=\\\"noopener\\\">support@ballontop.com<span aria-hidden=\\\"true\\\" class=\\\"ms-0.5 inline-block align-middle leading-none\\\"><svg xmlns=\\\"http:\/\/www.w3.org\/2000\/svg\\\" width=\\\"20\\\" height=\\\"20\\\" aria-hidden=\\\"true\\\" data-rtl-flip=\\\"\\\" class=\\\"block h-[0.75em] w-[0.75em] stroke-current stroke-[0.75]\\\"><use href=\\\"\/cdn\/assets\/sprites-core-ftjksuqy.svg#304883\\\" fill=\\\"currentColor\\\"><\/use><\/svg><\/span><\/a><\/strong>.<\/p>\n\n\",\"title\":\"How can I contact support?\"}}]}]}]}],\"name\":\"Legal and Policies\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Still have questions?\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"title_element\":\"h2\"}},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\",\"divider_style\":\"small\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>We are here for you. Send us an email, and we will get back to you as soon as we can: <a href=\\\"mailto:support@ballontop.com\\\">support@ballontop.com<\/a><\/p>\n\n\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"}}]}]}],\"name\":\"Outro\"}],\"version\":\"5.0.28\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions Everything you need to know about Ball On Top is right here. This section covers the essentials before you light up matchday, from what\u2019s inside the pack to how it ships and how to use it. You\u2019ll find clear answers about sizing, delivery, official licensing, and where Ball On Top fits into [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-91","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Perguntas frequentes - Ball on Top<\/title>\n<meta name=\"description\" content=\"Find answers to the most common questions about Ball On Top: product details, how the LED Ball works, care instructions, shipping, returns, warranty, and more. 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