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Produtos oficiais · Materiais de alta qualidade

Frete grátis · Pagamento seguro · Sem custos ocultos
  • 🔥 Edição limitada — enquanto durarem os estoques 🔥

Frequently asked questions

Everything you need to know about Ball On Top is right here.

This section covers the essentials before you light up matchday, from what’s inside the pack to how it ships and how to use it. You’ll find clear answers about sizing, delivery, official licensing, and where Ball On Top fits into your matchday rituals.

About the Product

What’s included in the Ball On Top full set pack?

Each pack includes an official licensed cap, one rechargeable LED Ball, and one handle to hold or display your LED Ball.

Is Ball On Top official merchandise?

Yes — all Ball On Top products are officially licensed merchandise, made in partnership with the clubs.

Why is Ball On Top different from other fan merchandise?

Ball On Top combines an official cap with our signature rechargeable LED Ball — creating next-generation fan gear designed for match day, display, and gifting.

Is the LED Ball safe?

Yes — it uses certified low-heat LED technology and is safe for regular use.

Use & Care

How do I charge the LED Ball?

Charge it via USB-C using any standard Type-C cable (not included). 

How long does the battery last?

Battery life varies depending on usage and lighting mode, but each full charge is designed for extended match-day use.

How do I clean the cap?

Remove the LED Ball first. Hand wash only and air dry.

What if the LED Ball stops working?

First fully recharge it. If the issue continues, contact support and we’ll help.

Shipping & Orders

Where can I buy Ball On Top?

Only through our official store or authorized partners to guarantee authentic licensed merchandise and warranty coverage.

How long does shipping take?

Shipping times vary by destination, but most orders arrive within 5–10 business days.

Do you ship internationally?

Yes — we ship worldwide.

How can I track my order?

Once shipped, you’ll receive a tracking email.

Returns & Warranty

Can I return my order?

Yes — unopened and unused products can be returned within 14 days of delivery.

How do refunds work?

Once your return is received and approved, refunds are issued to your original payment method.

Who pays for return shipping?

Return shipping costs are the customer’s responsibility unless the item arrives damaged or defective.

What if my product arrives damaged or faulty?

Contact us within 30 days of delivery and we’ll assist under our warranty policy.

Support

How can I contact support?

Email us anytime at support@ballontop.com.

Still have questions?

We are here for you. Send us an email, and we will get back to you as soon as we can: support@ballontop.com