Last updated: December 2025
Introduction and Commitment
At Ball On Top, we are strongly committed to protecting the privacy of our customers and users worldwide. This Privacy Policy explains how we collect, use, and safeguard your personal data, in compliance with the European Union General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), the Lei Geral de Proteção de Dados (LGPD) in Brazil, PIPEDA in Canada, and other applicable international privacy laws.
By using our services, you agree to the terms described in this Privacy Policy.
1. Data Controller and EU Representative
The Controller responsible for processing your data is:
Ball On Top Ltd.
TIDN: 76305383
Registered Address: Unit B, 11/F Yam Comm. Bldg, 23 Thomson Rd., Wan Chai, Hong Kong
Email: info@ballontop.com
EU Representative:
Maksim Chilkevitsh
Kilchbergstrasse 124, zurich, 8038, Switzerland.
Phone number: +41- 788300005
2. Data We Collect
We may collect the following categories of personal data:
- Identification and Contact: Name, surname, shipping/billing address, email, phone number.
- Transaction Data: Payment information processed securely by third-party providers (we do not store full credit card details).
- Purchase and Support Data: Order details, returns, warranty requests, and customer service communications.
- Browsing Data: IP address, cookies, device identifiers, browsing history on our website.
- Marketing Preferences: Only if you have provided your explicit consent to receive commercial communications.
3. Purpose of Processing and Legal Basis
We process your personal data for the following purposes, based on the corresponding legal bases:
| Purpose of Processing | Legal Basis (Per GDPR) |
| To process and deliver orders (shipping and returns). | Performance of a contract. |
| To manage warranty requests and customer service. | Performance of a contract and/or Legitimate Interest. |
| To comply with legal obligations (tax, accounting, consumer law). | Legal Obligation. |
| To improve our services and user experience. | Legitimate Interest (where not overridden by your rights). |
| To prevent fraud and ensure site security. | Legitimate Interest and/or Legal Obligation. |
| To send commercial communications (marketing). | Consent (which can be withdrawn at any time). |
4. Legal Compliance by Jurisdiction
We comply with the following specific legal bases depending on your location:
- GDPR (EU): Contract performance, legal obligation, legitimate interest, and explicit consent.
- CCPA/CPRA (California): We grant the right to know, access, delete, and opt-out of the “sale” or “sharing” of personal data.
- LGPD (Brazil): Contract performance, legal obligation, legitimate interest, and consent.
- PIPEDA (Canada): Collection and use are solely for identified purposes and with the individual’s informed consent.
5. Your Privacy Rights
You may exercise your rights by contacting us via email at info@ballontop.com, including your request and proof of identity.
| Jurisdiction | Key Rights |
| GDPR (EU) and LGPD (Brazil) | Access, rectification, erasure (right to be forgotten), restriction, objection, and data portability. |
| CCPA/CPRA (California) | Right to know, right to deletion, and the right to opt-out of the sale or sharing of data. |
| PIPEDA (Canada) | Right to know what data is collected and how it is used, right to access and correct your data. |
If you believe your rights have been violated, you may also file a complaint with your local Data Protection Authority.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and for as long as legal obligations require (e.g., 4 years for tax purposes). Marketing data will be retained until you withdraw your consent.
7. Data Sharing
We may share your personal data with:
- Logistics and shipping companies.
- Payment service providers (e.g., PayPal, Stripe).
- Technology providers (hosting, email marketing, web analytics).
All third-party providers are bound by confidentiality agreements and data protection obligations.
8. International Data Transfers
If we transfer data outside the European Economic Area (EEA), we ensure such transfers are safeguarded using appropriate mechanisms, such as the EU Standard Contractual Clauses (SCCs) or other internationally recognized frameworks, to ensure an adequate level of protection.
9. Data Security
We apply appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, alteration, or disclosure.
10. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and deliver relevant promotions. You can configure or reject cookies at any time through our Cookie Policy.
11. Minors
Our services and products are not directed to children under the age of 14 (or the minimum age required by the local law of your jurisdiction for digital consent).
By making a purchase or registering, you declare that you are of legal age to enter into contracts in your country of residence, or have the supervision of a parent or legal guardian. If we become aware that we have received data from a minor without verifiable parental consent, we will delete it immediately.
12. Updates to this Policy
We may update this Privacy Policy at any time to reflect legal or technical changes. The most recent version will always be available on this page.
Contact:
If you have any questions about privacy or how we process your personal data, please email us at info@ballontop.com.